At The Boxology, we are committed to providing the highest quality custom packaging solutions to our customers. Our product range includes food-safe packaging boxes, luxury rigid boxes, mailer boxes, folding cartons, shipping boxes, retail packaging, display boxes, and all types of custom packaging products. Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you.

1. Returns

You have 7 calendar days from the date of delivery to request a return or replacement.

To be eligible for a return, your item must:

• Be unused and in the same condition as received.

• Be returned in its original packaging.

• Include the original receipt or proof of purchase.

Please Note: Due to the custom nature of our products, including food-safe boxes, luxury rigid boxes, mailer boxes, and all other custom packaging products, returns are only accepted if the product is defective due to a manufacturing or printing error on our part.

Any damage that occurs during transit or is caused by the shipping carrier after the order has been dispatched is not the responsibility of The Boxology or DAY Global LLC. Such claims will be handled in accordance with the shipping carrier’s policies.

2. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 3 calendar days of receiving your order by emailing [email protected].

Please include the following information:

• Your Order Number

• A detailed description of the issue

• Clear photographs (and videos, if possible) showing the damage or defect

Our support team will review your claim, communicate with you via email, and evaluate the issue. Based on the findings, we will advise whether your order qualifies for a refund, replacement, reprint, or another appropriate resolution. All claims are reviewed individually.

3. Refunds

Once your returned product has been received and inspected, we will notify you of the outcome of your refund request.

If your refund is approved, it will be processed using your original method of payment.

Please note that refunds may take several business days to appear in your account, depending on your bank, credit card issuer, or payment provider.

Any bank charges, payment gateway fees, credit card processing fees, currency conversion fees, or other financial institution charges associated with the refund transaction are the responsibility of the customer and will not be covered by The Boxology.

Refunds for custom packaging orders are only considered if the issue is determined to be the result of a manufacturing defect or printing error caused by our production process.

Order Delivery Deadline: The delivery deadline provided by The Boxology is subject to a 3-calendar-day grace period. If an order is delivered more than 3 calendar days beyond the agreed delivery deadline, the customer will be eligible for a 100% refund of the order amount. If the order is delivered within the 3-day grace period, the customer will not be eligible for a full refund, and any refund, if applicable, will be determined on a partial refund basis depending on the circumstances of the delay.

4. Shipping

Customers are responsible for all return shipping costs unless otherwise approved by The Boxology.

Shipping charges are non-refundable.

If a refund is approved, any applicable return shipping costs may be deducted from the refundable amount.

If the issue results from an error on our part, such as:

• The delivered product does not match the approved specifications.

• A verified manufacturing defect.

• A printing error caused by our production process.

Our support team will review the claim and determine the most appropriate resolution on a case-by-case basis.

Please Note: Refunds will not be issued simply because the customer is dissatisfied with the product if the delivered packaging meets or exceeds the quality, specifications, materials, and finishing that were agreed upon before production.

5. International Orders

All orders are shipped from the United States. International returns may require additional processing time due to customs procedures and international shipping regulations.

DAY Global LLC is not responsible for customs delays, import duties, taxes, or other charges imposed by the destination country.

6. Exchange Policy

At this time, The Boxology does not offer product exchanges. If your order qualifies under this policy, our team may offer a replacement, reprint, or refund after reviewing your claim.

7. Order Cancellation Policy

Orders may be canceled at different stages of production. Cancellation fees will apply depending on the production stage.

Stage 1 – Before Design Revision Begins

A cancellation fee of $15 plus 5% of the total order value will apply. This covers payment processing, banking charges, administrative costs, and initial design preparation.

Stage 2 – During Design Revision

Orders canceled during the design revision stage will incur a minimum cancellation fee of 20% of the total order value.

Stage 3 – Production Stage

Once production has begun, cancellation is not guaranteed. If approved, a minimum of 70% of the total order value will be deducted to cover production costs.

Stage 4 – Order Shipped

Once the shipment has been handed over to the carrier, the order cannot be canceled.

Important Notice

All design service orders and approved custom packaging orders are non-refundable, regardless of the production stage.

If any order requires special pricing, production adjustments, timeline modifications, or other agreed-upon terms, those conditions will be mutually approved by both parties and clearly stated on the official quotation and/or invoice. The terms specified on the invoice shall take precedence for that particular order.

8. Contact Us

If you have any questions regarding this Refund & Returns Policy, please contact us:

The Boxology
Operated by DAY Global
Email: [email protected]